Refunds Policy
At Softvault, we strive to provide high-quality digital products and a seamless customer experience. Since digital products are instantly accessible upon purchase, our return and refund policy is designed to be fair and transparent.
Refund Eligibility
Due to the nature of digital goods, all sales are final. However, we offer refunds in the following cases:
1. Duplicate Purchase
If you accidentally purchase the same product multiple times, we will process a refund for the duplicate transaction.
2. Technical Issues
If a product is defective, corrupted, or inaccessible, and we are unable to resolve the issue within 7 days, you may request a refund.
3. Incorrect Product Delivery
If you receive the wrong product due to an error on our part, we will either replace it with the correct product or issue a refund.
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of Mind – We do not offer refunds if you no longer want the product.
- Downloaded Products – Once a product has been downloaded, it is considered used and is non-refundable.
- Course Completion – If you have already accessed and completed an online course, a refund will not be granted.
- Failure to Meet System Requirements – We provide detailed descriptions of our digital products, including system requirements (if applicable). Refunds will not be given if the product is incompatible with your device.
How to Request a Refund?
If you meet the eligibility criteria, you can request a refund by following these steps:
- Email us at contact@softvault.in with your order details.
- Provide proof of the issue (such as screenshots or error messages).
- Wait for review – Our team will investigate and respond within 3-5 business days.
Exceptions & Special Cases
Softvault reserves the right to review refund requests on a case-by-case basis. In rare cases, we may provide store credits instead of refunds.
Contact Us
For any queries related to refunds or technical support, reach out to us at:
Email: contact@softvault.in
By purchasing from Softvault, you agree to this refund policy. We appreciate your trust and look forward to serving you with quality digital content