Shipping & Delivery Policy
Digital Product Delivery
At Softvault, we offer instant access to high-quality digital products, including eBooks, online courses, software, templates, and other downloadable content. As we deal exclusively in digital goods, there is no physical shipping involved.
How Our Delivery Works
- Instant Access: Once your payment is successfully processed, you will receive immediate access to your purchased digital product.
- Download Links: Your purchased product will be available for download via:
- A direct download link provided on the order confirmation page.
- A confirmation email sent to your registered email address containing the download instructions.
- Account Access: If the product requires an account (e.g., an online course), you can log in to your Softvault account to access your purchases anytime.
Delivery Time
- Instant Delivery: Most digital products are delivered immediately after a successful payment.
- Email Confirmation Delay: In rare cases, it may take up to 15 minutes for the confirmation email to arrive. Please check your spam or junk folder if you don’t see it in your inbox.
- Technical Issues: If you do not receive your product within 30 minutes, please contact our support team for assistance.
Failed or Delayed Delivery
If you experience any issues with accessing your purchased product, please follow these steps:
- Check your email inbox (and spam/junk folders) for the confirmation email.
- Ensure your payment was successful by checking your transaction receipt.
- Contact our support team at contact@softvault.in if the issue persists.
Refund Policy for Delivery Issues
If a technical issue prevents access to your product and we are unable to resolve it within 7 days, a refund may be issued as per our Return & Refund Policy.
Contact Us
For any questions or concerns regarding your digital product delivery, feel free to reach out:
Email: contact@softvault.in
By purchasing from Softvault, you acknowledge that our products are delivered digitally and agree to this Shipping & Delivery Policy